Storefronts

Qualifying for a Storefront

There is two ways to qualify for an affiliate storefront. The first would be by ordering the design package that includes many of our most popular products. The second is by making $500 in sales in a calendar year on your product links for those not purchasing the package. Bulk team orders do not apply to these sales.

Benefits

All storefronts come with a 5% public use code (can be used across the website not just on your products) and a 15% ownership code (applicable only on your teams storefront). You can request these codes to be setup by emailing customer support at contact@akquire.ca with your 2 unique codes. The ownership code requires a list of emails authorized to use the code before it can be setup. If your public code is used on Akquire brand products you receive a 5% bounty on the sale total (ie. Sale is made for $100 before tax/shipping, you would receive $5).

Commission

Commission is received on each sale of your products, regardless if a code is used or not. For affiliate and link sales you receive 25% of the net profit per item sold. This is the profit left over once the costs of production/shipping/taxes of the product are removed. As the products are made-to-order the unit cost is higher than if you wished to bulk order and ship product yourself once received. Both options are available. Commission is paid out using Paypal at the beginning of the next month. Please ensure your PayPal email is up to date on your affiliate account to avoid issues with receiving the payment. There is no commission awarded for bulk order sales as those sales include significant discounts in place of commission.

Qualifying for a Storefront

Qualifying for a Partner store is achieved by making $1000 in sales in a calendar year in your affiliate storefront. Bulk team orders do not apply to these sales.

Benefits

All storefronts come with a 5% public use code (can be used across the website not just on your products) and a 15% ownership code (applicable only on your teams storefront). You can request these codes to be setup by emailing customer support at contact@akquire.ca with your 2 unique codes. The ownership code requires a list of emails authorized to use the code before it can be setup. If your public code is used on Akquire brand products you receive a 5% bounty on the sale total (ie. Sale is made for $100 before tax/shipping, you would receive $5).

Commission

Commission is received on each sale of your products, regardless if a code is used or not. For partner sales you receive 40% of the net profit per item sold. This is the profit left over once the costs of production/shipping/taxes of the product are removed. As the products are made-to-order the unit cost is higher than if you wished to bulk order and ship product yourself once received. Both options are available. Commission is paid out using Paypal at the beginning of the next month. Please ensure your PayPal email is up to date on your affiliate account to avoid issues with receiving the payment. There is no commission awarded for bulk order sales as those sales include significant discounts in place of commission.

Qualifying for a Storefront

Qualifying for a Collegiate/High School storefront depends mainly on any licensing concerns there may be for your school. Those that require licensing are not able to get a retail storefront but we are able to provide you with product internally. If you are unsure if this applies to your school please reach out to us at contact@akquire.ca and we can look into this for you.

Benefits

All storefronts come with a 5% public use code (can be used across the website not just on your products) and a 15% ownership code (applicable only on your teams storefront). You can request these codes to be setup by emailing customer support at contact@akquire.ca with your 2 unique codes. The ownership code requires a list of emails authorized to use the code before it can be setup. If your public code is used on Akquire brand products you receive a 5% bounty on the sale total (ie. Sale is made for $100 before tax/shipping, you would receive $5).

Commission

Commission is received on each sale of your products, regardless if a code is used or not. For partner sales you receive 40% of the net profit per item sold. This is the profit left over once the costs of production/shipping/taxes of the product are removed. As the products are made-to-order the unit cost is higher than if you wished to bulk order and ship product yourself once received. Both options are available. Commission is paid out using Paypal at the beginning of the next month. Please ensure your PayPal email is up to date on your affiliate account to avoid issues with receiving the payment. There is no commission awarded for bulk order sales as those sales include significant discounts in place of commission.


Payment

For your security, billing information provided at checkout must match that of the card. We reserve the right to cancel any order that we suspect to be fraudulent.

Payment options accepted:

  • Paypal
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Gift Cards

PayPal is an alternate payment method available for making purchases on akquire.ca. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you’re 100% protected against unauthorized payments sent from your account.

PayPal Conditions

  • If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.
  • Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.

For more information, visit the PayPal Help Center.

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PayPal FAQ

  • How does PayPal work?
    PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the akquire.ca website and choose your method of payment. Your funds are transferred immediately and securely.
    Sign up for PayPal now
  • How do I create a PayPal account?
    To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
    Sign up for PayPal now
  • How secure is PayPal?
    PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
    Sign up for PayPal now
  • How do I contact PayPal customer service? 
    For the fastest response, you may access the user-friendly PayPal Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:Customer Service: 1-402-935-2050 (a U.S. telephone number)
    4:00 AM PDT to 10:00 PM PDT Monday through Friday
    6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

US Sales Tax

State laws require that we charge applicable sales tax on orders shipped to the following states:

California and North Carolina.

We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

Canadian Tax & Duty

Any order being shipped to Canada is subject to sales tax and may be subject to import duties.

International Tax & Duty

Any order being shipped within the EU may be subject to VAT and may be subject to import duties.

Any order being shipping to Australia is subject to sales tax. For more information contact the Australian Taxation Office (https://www.ato.gov.au/)

Follow these simple steps to redeem a promotional coupon or code:

  • You may enter your Promotional Code in the Cart above the Estimated Total.
  • After you have entered your Promotional Code, you must select “Apply.” If your discount qualifies, it will be displayed in the payment summary.

Ordering + Shipping

Here are some helpful tips & tools to help you check the status of your order:

  • Check your email – We send you automated emails regarding the status of your order at different statuses (Processing, Assembling, Completed Manufacturing*, Shipped)
  • Visit our Order Status page – Click here to check your order status online at any time.
  • Contact us – If you still have questions about your order, please contact us at contact@akquire.ca

Keep in mind some products are fulfilled from different locations or require their own shipping to prevent damage in transit (hat visors, etc). This means sometimes you will receive parts of your order at different times.

*Packaging for Shipping means the product has completed assembly and should be marked shipped in the next few business days*

Have you received a shipping notification but when it arrives only part of your order is present?

This is completely normal, in fact there is a few reasons this may happen. Firstly, some products are more fragile and can suffer damage if not shipped separately for the main order. This is generally the case for orders containing hats as the weight of clothing in shipping can ruin the visor. Another reason this can happen is in an effort to get you the products as quickly as possible. If we are out of stock in one location we will fulfill your order from another facility. You aren’t charged extra for this and there is no extra charge for shipping in this scenario.

Lastly, a large portion of our products are custom cut-and-sew products made from scratch with sheets of fabric and dyed with the design/gamertags/sponsors etc. These products have a much longer completion time in comparison to printed and embroidered blanks. Due to this we send the portion of your order that is completed and the custom products once they complete manufacturing. You will receive tracking for each shipment so don’t be concerned if you receive 2+ tracking numbers.

Orders placed in the USA for the following items (cotton t-shirts, hoodies, tank-tops, sweaters as well as embroidered hats and beanies) may take 35 business days to process before shipping from our facilties. (Excludes weekends & all U.S. federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 27 business days after an order has been shipped.

Orders placed in Canada for the following items (cotton t-shirts, hoodies, tank-tops, sweaters as well as embroidered hats and beanies) may take 35 business days to process before shipping from our facilties. (Excludes weekends & all U.S./Canadian federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 510 business days after an order has been shipped.

For information about duty on orders crossing international borders, see Payment section under the heading Sales Tax + Duty.

Orders placed in the USA for the following items (cut & sew jerseys, hoodies, sweaters, jackets, banners and masks) may take 1020 business days to manufacture before shipping from our facilities. (Excludes weekends & all U.S. federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 24 business days after an order has been shipped.

Orders placed in Canada for the following items (cut & sew jerseys, hoodies, sweaters, jackets, banners and masks) 1020 business days to manufacture before shipping from our facilities. (Excludes weekends & all U.S./Canadian federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 35 business days after an order has been shipped.

For information about duty on orders crossing international borders, see Payment section under the heading Sales Tax + Duty.

We have an automated bulk pricing order page. You can place an order once you have a completed design and print file received by the Akquire staff. To request a design, please visit akquire.ca/design and fill out the form provided. To bulk order products not listed on this page please reach out to us at contact@akquire.ca.

Bulk pricing is available on all cut & sew products on akquire.ca/order. Discounts apply only on the same type of garment (jersey with jersey)

To place a bulk order:

  • Select the item you wish to order
  • Enter information for each customization (if required)
  • Add to Cart
  • Repeat for each item

Discount is applied automatically at designated quantities. For quantities of 4 or more cut & sew products we extend free express shipping with a coupon at checkout.

Any further notes or information you wish to supply can be added to the checkout notes field before completing purchase.

Due to the custom nature of our manufacturing process it is very important to review the size charts before making your order. Products are made-to-order we cannot accept exchanges on incorrect sizes ordered.

Size charts can be found by scrolling down on the product page and clicking the tab marked Size Chart. They are also provided here for convenience. To measure for your chest width start 2″ below armpit and measure across the front of your chest only to the other armpit. This is the number you will use for width. Length begins at the top of the shoulder to your waist.

Note: Some cut & sew product can be tailored to ensure a proper fit no matter the size. To inquire about custom tailoring please contact Customer Service.

Please follow all washing directions:

Cotton

  • Inside-out
  • Wash in cold water
  • Dry on low heat or hang dry
  • Do not iron
  • Do not use bleach

Cut & Sew

  • Wash in cold water
  • Hang dry

Not following these directions can affect the longevity of the decoration on your garment and void all claims of replacement.

If your order has been marked shipped and you have not received it based on delivery timelines mentioned in section Order Timelines, it is possible the shipment may have been lost in transit with the courier. Always check tracking details provided in your order status.

If the tracking has been marked Delivered but you did not receive it please reach out using your tracking details to the courier service (USPS, DHL) as they will need to investigate, and provide updates or reimbursement based on the outcome of your case.

If the order is still in transit, please reach out to Customer Service so we can investigate and file a claim with the courier service (Must be within 30 days of the order shipping). Once reimbursed for the lost package we will re-make and re-ship your order with priority status.

*If your order is returned to us due to invalid address information or failure to claim we can re-ship the order to you but an additional shipping charge will apply*

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Your item has become unavailable
  • We are having difficulty processing your payment information
  • We are unable to ship to the address provided

If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible. After your product has begun the process of being printed it cannot be cancelled. If it has yet to be printed, we can cancel it for you. Please reach out to Customer Service to determine the current status of your order.


Returns

Akquire Brand

You may return unused (non-customized) product(s) purchased from a Company Official E-Commerce site for a full refund within (30) days of the purchase date. This extends to Akquire streetwear only.

Returns must be accompanied by the original packing receipt and items must be in their original condition with tags still attached. Customers will receive a refund to the same form of payment used at the time of purchase within 10-12 days from the day that your return is received.

E-Commerce return via mail: You may return product(s) purchased from a Company Official E-Commerce site, within (30) days of the purchase date with the original packing receipt, via mail. Return(s) must be in their original condition with the tags still attached. Customer will receive a refund to the same form of payment used at the time of purchase.

Custom/Team Store Orders

All custom and team store orders are FINAL SALE. No returns, exchanges or refunds will be given outside of those in our policy on Defective product in the next section.

Mailing Your Return:

At this time, we do not offer free returns via mail and all return shipping costs must be prepaid by the customer. We highly encourage you to use a traceable shipping method and to retain your return tracking information until your refund is processed.

Please note: Items purchased at retail store locations cannot be returned via mail.

Here’s how to submit your return via mail:

  • Contact Customer Service to advise them of the return.
  • Securely pack merchandise in the original box, if possible, removing all extra labels from the outside of the package.
  • For all returns please select a carrier of your choice and send to the address provided by Customer Service.

In the event your order arrives and the product is defective (misprinted, stained, garment damaged). Please reach out to Customer Service with the details and photos of the issue pertaining to your garment. We will investigate and provide options for you for reshipping or refund.

Please follow all washing directions:

Cotton

  • Inside-out
  • Wash in cold water
  • Dry on low heat or hang dry
  • Do not iron
  • Do not use bleach

Cut & Sew

  • Wash in cold water
  • Hang dry

Not following these directions can affect the longevity of the decoration on your garment and void all claims of replacement.